How we help tenants.
We make it simple to tell us about damp, mould, leaks and other repairs your landlord hasn’t fixed, so the right people can review it.
- Collect your enquiry, photos and contact details in one place.
- Have a person on our team review it.
- With your permission, pass it to mark to assess.
- We aren’t your landlord and can’t arrange repairs.
- We aren’t an emergency service.
- We can’t promise you have a claim or will get compensation.
Who runs this service
Tenant Claim Support is run by Iclaims Expert Ltd. Registered office: 70a St Helens Road, Bolton, BL3 3NP. FCA Firm Reference Number (FRN): 837559. We review enquiries and, with your permission, pass suitable ones to mark, who decides whether to take your claim forward.
Common questions.
No. You can send an enquiry without signing up. Your progress is saved in this browser as you go.
Type the address yourself in step 1. If that doesn’t work, contact us and we’ll help.
Check each photo is JPEG, PNG or HEIC and under 10 MB. If your camera doesn’t open, choose photos you’ve already taken instead. You can retry any failed photo.
Our team reviews your enquiry and photos, and may contact you for more information. If it’s suitable and you’ve given permission, it can be passed to the named solicitor.
Contact us with the name and mobile number or email you used, and we’ll find it.
Yes. Contact us with your reference number and we’ll tell you how to send them.
Our review team, and the named solicitor only if you give permission. See our Privacy Policy for details.
Yes. Contact us with your reference number and ask us to delete it.
Yes. Contact us and we’ll arrange help that suits you.
We design the site to work with screen readers, keyboard-only use and larger text. If something doesn’t work for you, please tell us.
Contact us.
Send us a message and a person on our team will reply by email.